Privacy Policy
Effective October 14, 2026
Endswell Restoration ("Endswell", "we") provides water, fire and mold restoration in the Los Angeles area. This policy explains what we collect when you use endswellusa.com, fill out one of our forms, call us or text with us, and what we do with it.
What we collect
- What you give us: your name, phone number, email, ZIP code or address, and what you tell us about the damage when you fill out a form, call or text.
- Call details: when you call a number on our website, we receive the number you called from, the time and length of the call, and which page or ad led you to call. Some numbers on our site are tracking numbers that forward to us. Calls may be recorded for quality and training; when a call is recorded, you hear a notice at the start.
- How you use the site: pages viewed, buttons clicked, the ad or link that brought you here (for example a Google Ads click ID or campaign tags in the address), device and browser type, and approximate location derived from your IP address. This is collected with cookies and similar technology.
How we use it
- To respond to your request, schedule visits and do the work.
- To document damage and bill your insurance company when you ask us to.
- To understand which pages and ads bring customers, and to improve them.
- To meet legal, licensing and record-keeping requirements.
Who we share it with
We do not sell your personal information for money. We share it only with service providers that work for us under contract:
- Google Analytics and Google Ads, to measure site use and advertising results. You can limit ad personalization at adssettings.google.com and opt out of Google Analytics with Google's browser add-on.
- GoHighLevel (LeadConnector), which runs our forms, call tracking, texting and customer records, operated with our marketing agency.
- Your insurance company or adjuster, when you ask us to bill them.
- Anyone we are legally required to share it with.
Text messages
If you give us your mobile number and agree to receive texts, we text you about your request and appointment, including automated messages. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. We do not share your mobile number or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
How long we keep it
Job and insurance records are kept as long as licensing, tax and insurance rules require. Inquiries that don't become jobs, and analytics data, are kept only as long as they are useful for the purposes above.
Your California privacy rights
California residents can ask to know what personal information we hold about them, to have it corrected or deleted, and to opt out of its sale or sharing for cross-context behavioral advertising. To make a request, contact us using the details below. We will not treat you differently for making a request.
Children
Our services are for adults. We do not knowingly collect information from children under 16.
Changes
If we change this policy, we will update it here and change the effective date above.
Contact
Endswell Restoration
410 N Varney St Ste E, Burbank, CA 91502
(800) 351-8009 · info@endswellusa.com