Frequently Asked Questions

We provide 24/7 emergency response with an average arrival time of 45 minutes anywhere in Los Angeles County. Our technicians are strategically located throughout cities like Los Angeles, Glendale, Burbank, Pasadena, Santa Monica, and West Hollywood to ensure rapid response when you need it most. See all our service areas and response times.

Yes, disasters don't wait for business hours. We're available 24 hours a day, 7 days a week, including all holidays. Water damage and fire emergencies require immediate attention to prevent further damage.

For water damage: turn off the main water source if safe to do so, remove standing water if possible, and move valuable items to a dry area. For fire damage: ensure everyone is safe and don't enter damaged areas. For mold: don't disturb the area and turn off HVAC systems.

Yes, we work with all major insurance companies and handle the entire claims process for you. We provide detailed documentation, coordinate with adjusters, and can often bill your insurance directly to minimize your out-of-pocket costs.

Costs vary based on the extent of damage, but most homeowner's insurance policies cover restoration services. We provide free estimates and work with your insurance to ensure you get maximum coverage. Emergency mitigation is often covered 100% by insurance.

We have extensive experience working with insurance companies and can help appeal denied claims. Our detailed documentation and relationships with adjusters help ensure claims are processed fairly. We also offer financing options for out-of-pocket expenses.

The timeline depends on the extent of damage. Emergency water extraction typically takes 1-3 days, structural drying takes 3-5 days, and complete restoration can take 1-2 weeks. We work efficiently to get you back in your home as soon as possible.

We make every effort to restore your belongings. Our pack-out service removes items to our climate-controlled facility where they're cleaned and restored. Many items that seem ruined can actually be saved with proper restoration techniques.

We use professional-grade dehumidifiers, air movers, and moisture detection equipment to ensure complete drying. All affected areas are treated with antimicrobial solutions. We monitor moisture levels throughout the process to prevent mold growth.

Yes, we use advanced techniques including ozone treatment, thermal fogging, and odor sealing to completely eliminate smoke odors. We don't just mask odors - we neutralize them at the molecular level for permanent odor removal. Learn more about our fire and smoke damage restoration process.

This depends on the extent of damage. We assess air quality and structural safety before recommending occupancy. Often, temporary relocation is necessary during fire damage restoration. We work with your insurance to cover additional living expenses.

Signs include musty odors, visible mold growth, water stains, and health symptoms like allergies or respiratory issues. We offer professional mold inspections and testing to identify hidden mold and determine the best remediation approach.

Coverage depends on the cause of moisture that led to mold growth. If mold results from a covered loss (like burst pipes), it's typically covered. We work with your insurance company to maximize coverage for mold remediation services.